Customer care

Customer care center of Jiangsu Huaxia Medical Device Co., Ltd

The customer care center of Jiangsu Huaxia Medical Device Co., Ltd. is a strong customer-centered support team composed of more than 20 years of employees. As the company's customer-oriented window, the customer care center always puts customer satisfaction first and provides excellent services to customers with its own technology and enthusiasm every day.
In the third-party customer satisfaction survey, our customer satisfaction has always been in a high position in the industry. With customers as the core, the concept of continuous innovation has been recognized by both authoritative institutions and customers. The customer care center will always be committed to giving close care to customers and building a customer care center in Chinese speaking areas to become an industry benchmark.

8:00-18:00 Monday to Friday 9:00-17:00 Saturday

Product technical support

Provide technical support for a full range of Huaxia medical devices, including product selection and replacement, fault handling, simple application problems and installation problems, and provide customers with answers to common technical questions (FAQs).

Order and business support

Provide order processing support for contracted customers of Huaxia medical devices, provide logistics and business information consultation to all customers, including price, inventory, delivery date, invoice query, etc., deal with return and exchange, and provide e-commerce support.

Pre sales and after-sales service

Technical teams in 50 cities in China will provide 7 in time × With 24-hour service, well-trained and experienced industry service experts will provide you with excellent service scheme and effective on-site treatment.

Complaints and suggestions

Huaxia Medical has always attached importance to customer complaints. A special team deals with customer complaints, records and tracks the complaint handling process in the whole process, and ensures that each customer complaint is effectively solved.

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